Terms & Conditions


Please allow 7 – 10 working days for delivery on all products (Larger items may take longer)


Refund Policy:

The Butterfly Princesses does not accept returns if you have simply changed you mind

However we will happily offer a refund or exchange if the goods are faulty.  We must Be notified within 3 days of receipt of goods.

You are responsible for the postage cost of returning goods.  Please ensure products are Packaged securely so they are not damaged in transit.  All items must be returned in the Condition they were originally received.

If you want to return a product to us for a refund or exchange,  please contact me via email At debbie.nillson@bigpond.com and outline why you are returning the product and whether

you would like an exchange or a refund.


Order Cancellation Fees:

We will charge 10% of the total invoice fee for any cancelled orders after the order has been processed,